First, check the basics
Confirmations: crypto deposits are credited after different number of network confirmations. On a busy network this can take longer.
Network: make sure you sent on the network shown on the Deposit page (for example TRC20 vs ERC20).
Minimum: deposits below [TBC] aren't credited automatically.
Address: check you used the address generated for your account.
Still missing?
Message us through the chat and include:
the transaction ID (TXID) or payment reference
the amount, coin and network
a screenshot of the transaction from your wallet
We'll trace it and credit your account once it's confirmed. Most cases are resolved within several minutes.
Please don't send the same deposit again while we're checking.