Skip to main content

How to Contact Support

Live chat, email, and what to include for a fast answer.

Live chat

Tap the chat bubble in the bottom-right corner of any page. Our team is available 24/7.

Email

TBC: [email protected]. We reply within 24 hours.

Get a faster answer

  • Message us from your logged-in account so we can see your details.

  • For payment questions, include the transaction ID (TXID), amount and coin.

  • Add screenshots of any error messages.

Stay safe

We only contact you through the site chat and our official email. We'll never ask for your password, verification codes or wallet seed phrase.

Did this answer your question?